Política de privacidad

Last Updated: August 17, 2026

Swinchain respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected and used when you visit or make a purchase through www.swinchain.com.

Information We May Collect

Depending on how you use our website, we may collect information such as your name, email address, telephone number, billing address, shipping address, order information, transaction information, and information you provide when contacting customer service.

We may also collect certain technical and website usage information, such as device information, browser information, IP address, and interaction data where permitted by applicable law.

How We Use Personal Information

Personal information may be used to:

• Process and fulfill orders.
• Process payments.
• Arrange shipping and delivery.
• Provide customer service.
• Process returns and refunds.
• Prevent fraudulent or unauthorized transactions.
• Maintain and improve our website and services.
• Comply with applicable legal requirements.

Payment Information

Payments may be processed by third-party payment providers depending on the payment method selected during checkout. These providers may process payment information according to their own privacy policies and applicable legal requirements.

Swinchain does not ask customers to send complete payment card information through email.

Service Providers

We may work with service providers that assist with payment processing, shipping, website operations, customer support, analytics, fraud prevention, and other services required to operate our online store.

Information shared with service providers is limited to what is reasonably necessary for the relevant service, subject to applicable legal requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve our services.

Where required by applicable law, non-essential cookies and similar technologies will be used only where the appropriate consent has been obtained.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, dispute resolution, record keeping, and compliance with applicable legal obligations.

Your Privacy Rights

Our voluntary return period is 30 days upon receipt of the goods, subject to the conditions set out in our Return & Refund Policy.

This voluntary return scheme is supplementary and does not replace the statutory 14‑day right of withdrawal for distance‑selling contracts under § 312g and § 355 of the German Civil Code (BGB). Mandatory statutory consumer rights granted by German law shall not be affected by our voluntary return policy。

Contact Us

If you have questions regarding this Privacy Policy or the processing of your personal information, please contact us:

Swinchain
Website: www.swinchain.com
Bremer Str. 98B
21244 Buchholz in der Nordheide
Germany